Your personal and credit card details and your travel preferences are saved to your profile, so that you don't have to enter these details every time you log in to make a booking on the site. Your personal information may be updated at any time by logging in and then selecting My Account from the menu. You can edit personal details opens in the same window on your account page. You may view your past and latest active itineraries on your Emirates Skywards opens in the same window account page, which you can access by logging in to your Skywards account.
If you are not an Emirates Skywards opens in the same window member, you can view your itineraries by visiting the manage your booking opens in the same window page. Alternatively, you can call your Emirates Contact Centre opens in the same window for assistance. When you register online, you are required to enter a password hint to help you remember your password. If you have forgotten this password, select this option on the login page to see your hint. If you received a temporary membership card at check-in or from promotional material, please log in to go to our easy online activation page and get started.
When you join online opens in the same window , your account is activated automatically as soon as you complete the enrolment process. You can retrieve your information by following the instructions on our Forgot your email or account number page.
As an added security measure, Emirates Skywards has introduced a second-level authentication through the use of one-time passcode for certain Emirates Skywards account activities, such as account login, profile updates and redemption activities one-time passcode service.
This is a second-level authentication, which may be required from the member in order to confirm that the account activity has been authorised by the member. The member will be informed at the time of the relevant account activity if a one-time passcode is required.
Emirates Skywards may not require a one-time passcode for every login or account related activity. In order to receive the one-time passcode, you will need to have access to the mobile number or email address registered with Emirates Skywards.
When you log in to your account or initiate any account related activity, you may be required to enter a one-time passcode as a second level of authentication to confirm that you have authorised the account activity. You will be informed at the time of the relevant account activity if a one-time passcode is required.
We have introduced the one-time passcode service to provide you with additional security and protection in connection with your account, and to ensure the overall continued value and integrity of the Emirates Skywards programme for our members.
The one-time passcode will expire five minutes after it is issued by Emirates Skywards. When the one-time passcode expires, you will have to re-enter your credentials or initiate the relevant account activity again for a new one-time passcode to be sent to you.
This is a mandatory feature intended to enhance the integrity of the Emirates Skywards programme for members. Just present all the necessary travel documents when you check in at the airport. This complimentary service allows you to receive flight status updates by email or by App notifications. You can also opt in to receive the actual departures and arrival times of any flights.
Find out more about the Emirates App Opens in same window. If you have registered to receive departure alerts , you will only receive an alert if departure is delayed by more than 30 minutes.
If the new estimated departure time then changes by a further 30 minutes, you will again be notified and so on. You may also opt in during registration to receive an additional alert informing you of the real-time flight departure. You can register to receive flight status alerts for any Emirates flight.
Each email will contain the following information:. If you have additionally registered for alerts informing you of the real-time arrival or departure times, the message will also contain this time. Please note that flight status times should be used as a guide only. Emirates is not liable for any error, delay, interruption, inaccuracy or incompleteness in the service. Once you have subscribed to receive alerts for a flight on a specific date, you cannot unsubscribe, however you will not receive any more messages after the entire one-way journey is complete.
If you have subscribed for the alerts but have not received any, it may be because of one of the following reasons:. If you are at the airport, simply go to the Emirates check-in desk or sales desk with your passport and flight details. Our agent will print out your ticket details to accompany your boarding card if this is required.
There is no charge for this. If you booked your flights with a travel agent, please contact them to receive your reservation details. If you booked with Emirates, please contact your local Emirates office opens in the same window with details of your flights, dates and the names of the passengers booked and we will locate the booking for you.
Accessibility information Skip to the main content. Tools and resources. Finding booking reference or ticket number. Where can I find my ticket number? This boarding pass is issued during online check-in on your mobile device. Your digit electronic ticket number can be found at the bottom of your screen, under the QR code. This boarding pass is issued if you or another person with whom you travelled have checked-in on an Apple mobile device. To view your digit electronic ticket number on this boarding pass, select the information icon on the bottom-right corner of your screen.
If you cannot locate your ticket number through one of the above sources, please call our Sales Super Centre for assistance. Call wait times are high. Search Suggested results. Back to Home Home. Back to Frequently asked questions. Back to Ticket number. Ticket number. Where can I find my ticket number? Expand all Collapse all. Boarding pass issued using web check-in This is a boarding pass that you or another person with whom you travelled printed after using web check-in on westjet.
Ticket Number Boarding pass issued at an airport kiosk or by a customer service agent.
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